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Shopping with BNT

If you have any questions about buying coins and collections on the BNT website, they should be answered below. If not, please send us a message or call our customer services team on 0333 300 180 (lines are open 9am to 5pm, Monday to Friday).

We share our knowledge and expertise on coin collecting in our Numismatics section.

Buying Coins Through BNT

How can I buy coins through BNT?
Where do I find my purchase order number?
How do I cancel my order?
How do I return my order?

Paying for My Coins

What payment methods do you accept?
Can I pay in installments?
What are reminder charges?
Can I defer payment?
Can I change my method of payment or add another?
Can I change my billing address or add another?

Taking Delivery of My Coins

How much does delivery cost?
What are the lead times for delivery?
Can I change my delivery address or add another?
Can I have my order delivered to another address?
Can I order from outside the UK?

How Secure is Shopping With BNT?

How secure is ordering online?
What is SSL?
How secure is payment by credit/debit card?

How can I buy coins through BNT?

You can order from us on our website, by phone or by post - whichever you find the most convenient.

Call us on 0333 300 1800 between 9am and 5pm, Monday to Friday. Or send your order to:

British Numismatic Treasury
Suite 5, First Floor International House
Dover Place
Ashford
Kent
TN23 1HU

Where do I find my order number?

You will find your BNT order number in the confirmation email we sent to you after you placed your order.

Or, if you have set up an account on our site, you will find it in under “My Orders”.

How do I cancel my order?

We have a simple, no questions asked cancellation policy. Simply call us on 0333 300 1800 and quote your BNT order number.

Alternatively, send us a message with your order number, or use the email address to service@bnt.org.uk.

How do I return my order?

Our no-quibble returns policy . We've updated our cancellation and returns policies to reflect and comply with changes made to the Consumer Rights Act 2015 and the Consumer Contracts Regulations in 2014. Which? has summarised the Regulations.

We would welcome your comments and feedback about why you're returning your order to help improve our products and services. Please feel free to let us know either include a note with your order or send us a message.

Send your order with secure packaging to:

British Numismatic Treasury
Communication Centre
Par Moor Road
Par
Cornwall
PL24 2SQ

For peace of mind, we recommend you get and retain proof of posting for all returned items (provided free of charge by the Post Office).

Refunds

We will refund you the cost of the coin(s) or commemorative using the same method of payment you used for your order. We are unable to refund your return postage costs except in the event an item is faulty or was sent to you in error.

What payment methods can I use?

The choice is yours. You can use a debit or credit card (Mastercard or Visa). Certain criteria may restrict the choice of payment method or require other methods of payment.

Can I pay in installments?

Yes, that can be arranged for at least 2 monthly payments of £50. Contact us for more information. Call us on 0333 300 1800, send us a message or use the email address to service@bnt.org.uk.

What are reminder charges?

Unfortunately, chasing money owed to us costs us time and money, so we charge a fee for each reminder we have to send to you for payment. If the reminder is unjustified, the fee is of course waived. Please contact us on this in individual cases. Call us on 0333 300 1800, send us a message or use the email address to service@bnt.org.uk.

Can I defer payment?

If you cannot make your payments on the due date, please contact us. We'll be happy to help find a solution. Call us on 0333 300 1800, send us a message or use the email address to service@bnt.org.uk.

Can I change my method of payment or add another?

Yes, you can change your method of payment each time you order your a coins or collection.

Can I change my billing address or add another?

Yes, and it's easy.

If you have created an online account, log in. In this secure area, you can change your billing address or add new ones under “My addresses” section. Find out how to create a BNT account.

How much does shipping cost?

Mainand UK and Northern Ireland:

  •  £4.50 for orders less than £500   •  £7.50 for orders more than £500

Carriage and handling are charged per delivery in the case of automatic or requested follow-up deliveries as part of an order for a BNT collection. Special conditions apply for promotions, in which case the carriage and handling charges for that particular offer are stated.

How long will it take to deliver my coins?

We will pack and ship your order(s) to you as quickly as possible. Our product pages show lead times for each coin. Please note, our stocked items are limited and sell out fast. The avoid disappointment, order as soon as you can.

Can I change my delivery address or add another?

Yes, and it's easy.

If you have created an online account, log in. In this secure area, you can change your delivery address or add new ones under “My addresses” section. Find out how to create a BNT account.

Can I order from outside the UK?

Yes, we will ship coins and collections to addresses outside the UK. If you have any questions, call us on +44 333 300 1800, send us a message or use the email address to service@bnt.org.uk.

ow secure is ordering online?

Very secure. We put a lot of effort into ensuring we only use the latest in technology to guarantee your security.

Every time someone visits our site, a unique session number is allocated to them that is valid solely for that unique visit. This number, together with the personal data in the order form, allows us to attribute orders unambiguously and securely. If any deviations or tampering occurs, the order is not accepted or we phone the customer to ask about it.

What is SSL & do you use it?

SSL stands for Secure Socket Layer. It's the most up-to-date and secure encryption protocol, and guarantees secure data transmission over the internet. With it, data encoded on the BNT website can only be decrypted with a specific private key by us.

SSL ensures that your data (e.g. credit card data) cannot be read or tampered with while being transmitted over the Internet. Moreover, SSL authenticates a Web site’s identity. You can see that the data is being transmitted in encrypted form by the locked “padlock” icon in your browser’s lower status bar.

How secure is payment by credit/debit card?

Extremely. To offer you the utmost security, we use the certified payment system, Saferpay.

Saferpay will let you buy coins quickly, easily and securely by Mastercard or Visa. The monies are debited only after your order has been dispatched.

Saferpay is certified compliant with the international Payment Card Industry Data Security Standard (PCI DSS). When the card verification number is queried, the cardholder is identified in addition to the card number.