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Shopping with BNT

If you have any questions about buying coins and collections on the BNT website, they should be answered below. If not, please send us a message or call our customer services team on 0333 300 180 (lines are open 9am to 5pm, Monday to Friday).

We share our knowledge and expertise on coin collecting in our Numismatics section.

Buying Coins Through BNT

How can I buy coins through BNT?
Where do I find my purchase order number?
How do I cancel my order?
How do I return my order?

How Secure is Shopping With BNT?

2.1 How secure is ordering online?
2.2 What is SSL?
2.3 How secure is payment by credit card?



>> 3. Payment

3.1 What are the different payment methods?
3.2 Payment in instalments
3.3 Reminder charges
3.4 Deferment of payment
3.5 Can I change my method of payment or add another?
3.6 Can I change my billing address or add another?

>> 4. Shipping

4.1 How much does shipping cost?
4.2 When will my order be delivered?
4.3 Can I change my delivery address or add another?
4.4 Can I have my order delivered to another address?
4.5 Can I order from abroad?

>> 5. Online account

5.1 Why do I need an online account?
5.2 How do I open an online account?
5.3 Do I have to log in to access my online account?
5.4 Do lowercase and uppercase count in my password?
5.5 I’ve forgotten my password. What should I do?v
5.6 Can I change my details, such as my name, email address, password, postal address, etc?
5.7 I can’t log in. What do I do?

>> 6. Miscellaneous

6.1 When can I subscribe/unsubscribe to the newsletter or have it sent to another email address?
6.2 What is the wish list?
6.3 Where can I find the Terms & Conditions?
6.4 Coin purchase
6.5 Delivery dates for new coins
6.6 Can I ask BNT to combine consignments of different collections or individual orders (“consolidation of packages”) so that every month I get one consignment instead of several?
6.7 Collection sizes
6.8 Any other questions?

How can I buy coins through BNT?

You can order from us on our website, by phone or by post - whichever you find the most convenient.

Call us on 0333 300 1800 between 9am and 5pm, Monday to Friday. Or send your order to:

British Numismatic Treasury
Suite 5, First Floor International House
Dover Place
Ashford
Kent
TN23 1HU

Where do I find my order number?

You will find your BNT order number in the confirmation email we sent to you after you placed your order.

Or, if you have set up an account on our site, you will find it in under “My Orders”.

How do I cancel my order?

We have a simple, no questions asked cancellation policy. Simply call us on 0333 300 1800 and quote your BNT order number.

Alternatively, send us a message with your order number, or use the email address to service@bnt.org.uk.

How do I return my order?

Our no-quibble returns policy . We've updated our cancellation and returns policies to reflect and comply with changes made to the Consumer Rights Act 2015 and the Consumer Contracts Regulations in 2014. Which? has summarised the Regulations.

We would welcome your comments and feedback about why you're returning your order to help improve our products and services. Please feel free to let us know either include a note with your order or send us a message.

Send your order with secure packaging to:

British Numismatic Treasury
Communication Centre
Par Moor Road
Par
Cornwall
PL24 2SQ

For peace of mind, we recommend you get and retain proof of posting for all returned items (provided free of charge by the Post Office).

Refunds

We will refund you the cost of the coin(s) or commemorative using the same method of payment you used for your order. We are unable to refund your return postage costs except in the event an item is faulty or was sent to you in error.

2.1 How secure is shopping with BNT?

Very secure. We put a lot of effort into ensuring we only use the latest in technology to guarantee your security.

Every time someone visits our site, a unique session number is allocated to them that is valid solely for that unique visit. This number, together with the personal data in the order form, allows us to attribute orders unambiguously and securely. If any deviations or tampering occurs, the order is not accepted or we phone the customer to ask about it.

What is SSL & do you use it?

SSL stands for Secure Socket Layer. It's the most up-to-date and secure encryption protocol, and guarantees secure data transmission over the internet. With it, data encoded on the BNT website can only be decrypted with a specific private key by us.

SSL ensures that your data (e.g. credit card data) cannot be read or tampered with while being transmitted over the Internet. Moreover, SSL authenticates a Web site’s identity. You can see that the data is being transmitted in encrypted form by the locked “padlock” icon in your browser’s lower status bar.

2.3 How secure is payment by credit card?
To offer you the utmost possible security when paying online by credit card, we use the certified payment system, Saferpay. With Saferpay you can pay in the BNT online shop quickly, simply and securely by Mastercard or Visa. The amount is debited only after the order has been dispatched. Saferpay is certified compliant with the international Payment Card Industry Data Security Standard (PCI DSS). When the card verification number is queried, the cardholder is identified in addition to the card number.

>> 3. Payment

3.1 What are the different payment methods?
The choice is yours –  With BNT, UK customers can pay by direct debit or credit card (Mastercard or Visa). Certain criteria may restrict the choice of payment method or require other methods of payment. To offer you the utmost possible security when paying online by credit card, we use the certified payment system, Saferpay.

Our tip: pay the simple and convenient way, by credit card or direct debit. All you have to do is enter your debit or credit card data once. When you receive your order, we just debit the billed amount from your account. That not only saves you time; you also save yourself a trip to the bank or post office or the hassle of transferring the due sum.

3.2 Payment in instalments
Payment in instalments is usually possible starting from a monthly amount of £50 and with at least 2 instalments.

3.3 Reminder charges
Sending reminders costs us a considerable amount of time and effort. This is why we charge reminder fees for every reminder. If the reminder is unjustified, the fee is of course waived. Please contact us on this in individual cases.

3.4 Deferment of payment
If you cannot pay at the due date of the next instalment, please contact us.

3.5 Can I change my method of payment or add another?
You can change your method of payment each time you order.

3.6 Can I change my billing address or add another?
If you already have created an online account, log in by clicking on "Log in" in the top right-hand corner of any page on the BNT Web site. You can change your billing address or add new ones under “My addresses”. You can find out how to create an online account here.


>> 4. Shipping


4.1 How much does shipping cost?
The costs in mainland UK and Northern Ireland for carriage and handling are at the most £4.50 for orders up to £500 and £7.50 for orders over £500 (£8.80 for bullion coins and bars). Carriage and handling are charged per delivery in the case of automatic or requested follow-up deliveries as part of an order for a BNT collection. Special conditions apply for promotions, in which case the carriage and handling charges for that particular offer are stated.

4.2 When will my order be delivered?
The items you order will be delivered as rapidly as possible.
Note: our stocks of items are limited and so it can happen that an item is sold out quickly.

4.3 Can I change my delivery address or add another?
If you already have an online account, log in by clicking on "Log in" in the top right-hand corner of any page on the BNT Web site. You can change your delivery address or add new ones under “My addresses”. You can find out how to create a free online account here.

4.4 Can I have my order delivered to another address?
No problem. When ordering you can enter a different delivery address from your billing address and we will send your order there. If you already have an online account, log in by clicking on "Log in" in the top right-hand corner of any page on the BNT Web site. You can change your delivery address or add new ones under “My addresses”. You can find out how to create a free online account here.

4.5 Can I order from abroad?
Orders and deliveries are possible even outside the UK. For orders via the BNT Web site outside the UK you can pay by credit card (Mastercard or Visa). You can view the carriage and handling costs for shipments abroad here. If you have questions, send us an email.

 

>> 5. Online account

5.1 Why do I need an online account?
By opening your own personal online account you save yourself time and trouble. The advantage is that once you’ve registered, you don’t need to enter your data again every time you shop. Shopping is so much more convenient.
Of course, once you have registered you can edit your data, manage your billing and delivery addresses and methods of payment and view previous orders any time in “My BNT”.
Another bonus: the numerous practical services offered by "My BNT" are available to you from the moment you register – free of charge!

5.2 How do I open an online account?
As you order. After clicking on "Proceed to checkout” on the shopping basket page you can define whether you want to create a free online account or proceed to the checkout as a "guest". If you are a guest, your data are not stored online; you do not create an online account.
The advantage of an online account is that you save time entering your data, such as your billing and delivery addresses and your method of payment again every time you order. The next time you shop, all you have to do is log in with your email address and password. Of course, you receive an email confirming your order with your delivery address and your chosen method of paying in the usual way.

If you register for an online account, just a few minutes later you will receive an email from us notifying you that your online account has been successfully created. Needless to say, your data are transmitted to us securely in encrypted form.
Do you still have questions about your personal online account? Send us an email or call us on: Phone number 0333 300 18 00. Service times: Mon to Fri from 7am-8pm and Sat from 10am-1pm on.

5.3 Do I have to log in to access my online account?
Yes, if you want to view your online account or change data. To do so, click on “Log in” in the top right-hand corner of any page on the BNT Web site and log in with your email address and password.

5.4. Do lowercase and uppercase count in my password?
Yes, enter your password using the correct combination of lowercase and uppercase letters.

5.5 I’ve forgotten my password. What should I do?
If you forget your password, click on “Log in” in the top right - hand corner of the screen and on the next page enter your email address. Then click on “Forgotten your password?". We will send a new password to your email address.

5.6 Can I change my details, such as my name, email address, password, postal address, etc?
Of course.You can change your data at any time if you already have an online account. Log in by clicking on “Log in” in the top right-hand corner of any page on the BNT Web site. On the left column you can select the data you wish to change. You can find out how to create a free online account here.

Never reveal your password to anyone. You only need your password to access your personal space (“My BNT”) and your online account. We will never ask you what your password is!

5.7 I can’t log in. What do I do?
You might be unable to log in for a number of reasons, so please phone our customer service on 0333 300 18 00. Service times: Mon to Fri from 7am-8pm and Sat from 10am-1pm on. Or send an email to: service@bnt.org.uk. We’ll be happy to help.

 

>> 6. Miscellaneous

6.1 Where can I subscribe/unsubscribe to the newsletter or have it sent to another email address?
You can subscribe to our free newsletter at the bottom of any page. To do so, just enter your email address and click on “Subscribe”.

You want to stop subscribing to our newsletter? Just click here.

You can change your email address here. Just click here.

6.2 What is the wish list?
If you have already registered for an online account, you can put any items you find but want to order at a later date on your wish list. Just click on “Go to wish list” on the left-hand side of the product page. From the wish list page you can then simply move items to the shopping basket and confirm your order, or email them to friends. To access your wish list, click on “Log in” in the top right-hand corner of any page on the BNT Web site. You can find out how to set up your free online account here.

6.3 Where can I find the Terms & Conditions?
You will find our current general Terms & Conditions of business and payment here.

6.4 Coin purchase
We purchase coins. You can find out which issues we’re currently looking for under “Urgently wanted coins”

6.5 Delivery dates for new coins
When stating issue dates, BNT has to rely on the information provided by the issuing countries. Our aim is to send them to you as soon as possible after issue. However, we are dependent on the state mints and their compliance with deadlines. We guarantee that once we receive them, new issues are forwarded to you as quickly as possible.

 

6.6 Consolidation of packages
We only consolidate packages if this does not jeopardise rapid delivery. We regret that we are currently unable to offer consolidation as a general rule.

6.7 Collection sizes
Collections differ very widely in size, which is why you have the possibility of collecting, for example, only new issues, only previous issues, or both. Please contact our customer service on this. For current events like the Olympic Games or a football event (World Cup or UEFA Euro), which countries are going to issue coins for the occasion is not certain at the beginning. This is why in these cases we cannot state exactly how many coins we will actually deliver.


6.8 Any other questions?

Just send us an email. We’ll get back to you as fast as we can! For questions about your order, please contact our customer service on 0333 300 18 00