Our Terms & Conditions
The Terms & Conditions of Sale
We are British Numismatic Treasury Ltd. (BNT Coins), a company registered in England and Wales under company number 9847729. Our registered office is at Office G07, Dowgate Hill House, 14-16 Dowgate Hill, Cannon Street, London, EC4R 2SU. Our registered VAT number is 230 2207 70.
These are the terms and conditions on which we supply products to you. Please read these terms carefully before you submit your order to us. If you think that there is a mistake in these terms, please contact our Customer Care team to discuss.
We are committed to providing customers with high quality products and service. If you have a query or complaint concerning any aspect of our service or products, please call our Customer Care team on 0333 300 1800 Monday to Sunday 9am-9pm, email email@example.com or write to us at British Numismatic Treasury, Communication Centre, Par Moor Road, Par, PL24 2SQ.
If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
Our Contract with You
You can place an order with us via our website www.bnt.org.uk, by telephone or by post. Your order constitutes an offer to us to buy a product or products. By placing an order, you confirm that you are at least 18 years old.
Our acceptance of your order will take place when we take payment for the product(s) or at the time the product(s) are dispatched, whichever is the earlier. If we are unable to accept your order (for example because the product is out of stock or there is an error in the price or description of the product), we will inform you of this and will not charge you for the products.
We reserve the right to refuse to supply products to any individual or company.
All products shown are subject to availability and may be withdrawn at any time.
The images of the products on our website or advertisements are for illustrative purposes only.
Your product may vary slightly from those images. The packaging of the product may vary from that shown on images on our website or advertisements.
We are providing you with products for domestic and private use only. You agree not to use the products for any commercial, business or re-sale purposes, and we shall have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Delivery of the Products
If the products are goods we will deliver them to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order.
If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
If, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract.
Ownership of the products which are the subject of this contract shall not pass to you until they are fully paid for, but the risk in the products shall be borne by you from the date of delivery by us or our agents to the address you gave us. You should take all reasonable care with the products while they are in your possession.
Your Rights if the Products are Faulty
We are required by law to ensure that products ordered from us comply with the terms of our contract with you. In particular, any products we supply to you must correspond with any relevant description we include on our website or advertising, must be of satisfactory quality, and must be fit for their intended purpose.
During the expected lifespan of the products, you are entitled to the following after delivery:
|up to 30 days||If your products are faulty, you can reject the products and get a refund.|
|up to 6 months||If the products can't be repaired or replaced, then you're entitled to a full refund in most cases.|
|up to 6 years||If the products do not last a reasonable length of time you may be entitled to some money back.|
This is a summary of your key legal rights in relation to the products. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 040506.
If you wish to exercise your legal rights to reject products please contact our Customer Care team on 0333 300 18 00 Monday to Friday 9 am - 5 pm, or alternatively email firstname.lastname@example.org, who will advise you as to how to proceed.
Your 14 Day Statutory Cancellation Rights
If you have changed your mind, you can cancel your order up to 14 days after the day on which you (or someone you nominate) receives the products, or, if you have ordered multiple products or lots/pieces (other than a regular delivery for products), 14 days after the day on which you receive the last of the products. If your products are for regular delivery over a set period you have until 14 days after the day you (or someone you nominate) receives the first delivery of the products.
Our 14 Days No-Questions-Asked Returns Policy
In addition to your statutory rights, we provide a “no questions asked” returns policy which allows you to return any products (except personalized items), providing they are returned within 14 days of receipt, along with the invoice and in original condition. Please return your products to British Numismatic Treasury, Communication Centre, Par Moor Road, Par, PL24 2SQ. We will refund you the cost of the coin or commemorative using the same method of payment that you originally used. We are unable to refund your return postage cost to us except in the event that an item is faulty or was sent to you in error. It is strongly recommended that you obtain and retain proof of posting for all returned items (provided free of charge by the Post Office).
To exercise the right to cancel: you must inform us of your decision to cancel this contract by a clear statement (such as a letter or postcard sent by post, or email).
You will not have a right to cancel where the products have been made to your specification or personalised or you purchased bullion products at market prices which are subject to constant price variations.
Following receipt of your notice to cancel the contract, we will make reimbursements under this contract for payments received from you, including any delivery charges, as soon as we can. If you are exercising your right to change your mind in the 14 day cancellation period then your refund will be made within 14 days from the day on which we receive the products back from you or, if earlier, the day on which you provide us with evidence that you have sent the products back to us. We will credit your account unless you instruct us to reimburse you using the same means of payment you used for the initial transaction, unless you have expressly agreed otherwise. We will not charge you any fees for reimbursement.
The amount of your refund may be reduced if:
- any products returned to us have been used or damaged, we may deduct an amount equal to the loss in value of the products, if this has been caused by your handling them in a way which would not be permitted in a shop. In some cases, the amount deducted may be equal to the full price of the products;
- we refund you the price paid before we are able to inspect the products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount; and
- you selected a method of delivery other than standard delivery, and this cost more than the standard delivery, we will not reimburse the additional sum we charged you for this method of delivery.
We will not normally deduct any sums for damage caused to the outer layer of packaging where it was necessary for you to open the packaging in order to check the products.
In the event that a product is returned outside of the 14 day returns period because you have changed your mind, we reserve the right to refuse acceptance or, at our discretion, charge you a re-stocking fee of no more than 20 % of the purchase value (and deduct this from your refund). Furthermore, you will need to pay the cost of the return of the product(s) unless the product was faulty or misdescribed.
Prices & Payment
All our prices will be in GBP and as quoted on our website or as advertised from time to time, except in cases of obvious error. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognized by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any products provided to you. All prices include VAT (if applicable and at the then current rate) but exclude delivery costs, which will be added to the total amount due. Delivery costs shall be as quoted on our website or advertisements (whichever is applicable).
Prices are liable to change at any time, but changes will not affect orders for any products for which we have already sent you a dispatch confirmation.
Your customer details will remain confidential.
We will use the information you provide to us:
- to supply the products to you;
- to process your payment for the products; and
- if you agreed to this during the order process, to inform you about similar products that we provide, but you may stop receiving this information at any time by contacting us.
You can update your information at any time by contacting us.
We inform our customers in emails and in the BNT Coins e-newsletter about our coin-collecting offers. If you object to the use of your personal data for advertising purposes or want to withdraw your consent, all you have to do is send a brief message by standard post to BNT Coins, Communication Centre, Par Moor Road, Par, PL24 2SQ, or by email to email@example.com.
Newsletters & Unsubscribing
By subscribing to our free newsletter you will be the first to learn about new products, valuable health tips and news as well as exclusive offers. After sign up you will receive a conformation email with an activation link to start receiving the newsletter. If you no longer wish to receive our newsletter you can unsubscribe at any time, simply by clicking the "Unsubscribe" link in the footer of any of our newsletters.
If you have a customer account with us, you can also unsubscribe in the “My Newsletter” tab.
These terms and conditions do not affect your statutory rights.
How to Make Payments
You can pay for products ordered via the website in full by credit or debit card (we will not charge your credit or debit card until we have allocated stock to your order). For products ordered by telephone or post you can also pay in full by cheque (payable to the British Numismatic Treasury Ltd.). Cheques are cashed on receipt and the product will be released once the cheques are credited to our account.
Direct Debit: to avoid delays in shipments, contact Customer Care on 0333 300 18 00 to set up a direct debit for future payments. This method of payment or credit card payments by standing authorization is mandatory for customers who have purchased goods on an instalment or subscription basis.
Credit or Debit Card: Please have your preferred card to hand when placing your order. If you are placing your order in writing or by telephone, you can contact our customer services team on 0333 300 1800 Monday to Sundaybetween the hours of 9am - 9pm. A member of our customer services team will be waiting to process your payment and provide assistance should you have any questions. (American Express or Diners cards are not accepted.)
Continuous Credit Card Authority: By agreeing to us having Continuous Credit Card Authority we can automatically charge your Credit/Debit Card in line with any instalment or subscription agreements you have made with us, collections you have joined or for any future orders you place.
Your account will always be up to date and you will not need to send any cheques or postal orders. When your card expires we will contact you to renew your authorization. You have the right to cancel the Continuous Credit Card Authority at any time by simply calling our Customer Care team on 0333 300 1800.
Cheque or Postal Order (only applicable for orders by post): Cheques and postal orders should be made payable to British Numismatic Treasury Ltd. and sent to the freepost address shown on our advertisements. Please ensure you enclose the original order form or remittance slip for the offer you are paying. Your name, address, invoice number and customer number should be written on the reverse of all cheques and postal orders to avoid processing delays. Please note that cheque or postal order payments will not be accepted for subscription orders.
We may end the contract if you are in breach of any of the terms. We may end the contract for a product at any time by writing to you if:
- you do not make any payment to us when it is due and you still do not make payment within 21 days of us reminding you that payment is due;
- you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, your delivery address; or
- you do not, within a reasonable time, allow us to deliver the products to you or collect them from us.
Each paragraph of these terms operates separately. Any provision of this contract which is held by any competent authority to be unlawful, invalid, void, voidable, unenforceable or unreasonable (in whole or in part) shall be deemed deleted and the other provisions of this contract and the remainder of such provision shall not be affected and will remain in full force and effect.
If we do not insist immediately that you do anything you are required to do under this contract, or if we delay in taking steps against you in respect of your breach of this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
We may assign, license or sub-contract all or any part of our rights or obligations under this contract to another organization.
This contract is personal to you and you may not assign, license or sub-contract all or any of your rights or obligations under this contract without our prior written consent.
All notices between the parties given by e-mail, fax, personally, or by first class post addressed to the registered office or last known business address (in the case of e-mail last known e-mail address) or to such other address as may be notified in writing, shall be deemed to have been received in the case of a fax or e-mail, upon transmission, in the case of a letter, 48 hours after posting. Notices delivered by hand shall be deemed to have been received at the time of delivery.
This contract is between you and us. No other person shall have any rights to enforce any of its terms.
These terms (and formation, construction, performance and validity of the contract) are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you are a Consumer and:
- live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts; or
- live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.